Quality Quickstart Quest

Dive into the story of how Shiji rapidly accelerated its QA capabilities, embedding expert engineers to slash production bugs by 70% and fortify their software reliability.

Industry:
Hospitality

Team Size: 2 QAs

Cloud: Azure

Client: SHIJI

The Challenge

Shiji, a dynamic tech company in the travel and hospitality industry, needed to immediately scale and enhance its software quality assurance to streamline its development process. The existing QA setup, though functional, required external, skilled expertise to elevate standards, improve internal processes, and ensure consistently top-notch software quality without disruption.

Our Approach

We deployed a skilled pair of QA engineers to work closely with Shiji’s existing teams. Our approach blended immediate operational support with strategic improvements, focusing on four key areas: Integrated Testing, which used a blend of manual, API, and exploratory methods for comprehensive coverage; Automation Extension, where we improved the pre-existing test framework for greater efficiency; Process Improvement, providing impactful suggestions for day-to-day operations.

The Solutions

Automated Regression Suite: Created a comprehensive regression suite and ensured its complete coverage with the extended test automation framework, allowing for safer deployments.

Centralized Quality Tracking: Incorporated all test results into a Quality Tracking system for improved oversight and centralized monitoring.

Process Maturation: Drove process improvements by suggesting and implementing new quality assurance metrics to provide clearer visibility into software health.

Results & Impact

Massive Bug Reduction: Achieved a 70% decrease in bugs shipped to production, dramatically boosting Shiji’s software reliability and ensuring Enhanced Deployment Safety.

Improved Software Quality: Led directly to enhanced software quality, reduced error rates, and improved internal processes

Increased Client Trust & Competitiveness: The improved reliability resulted in improved user satisfaction, significantly enhancing Shiji’s market competitiveness and client trust.